1. Customer Service Contact Information
For any inquiries, support, or assistance, please contact us through the following channels:
Email: [info@izofis.us]
Phone: [+1505 522 8363]
Address: [530-B HARKLE ROAD STE 100 city Santa Fe / NM - USA]
Our customer service team is available Monday to Friday, [Your Working Hours] (GMT +3). We strive to respond to all inquiries within 24 hours.
2. Refund Policy (For Digital Services & CRM Software Sales)
Since we provide digital services and software licenses, all sales are final and non-refundable once the service has been activated or the license has been issued.
However, we offer refunds in the following cases:
If the purchased service is not activated within 7 days.
If there is a technical issue preventing access to the service, and our support team cannot resolve it within 14 days.
For refund requests, please contact us at [info@izofis.us] with your order details and reason for refund.
3. Dispute & Chargeback Policy
We are committed to resolving any disputes fairly. If you have an issue with a transaction, please contact us first at [info@izofis.us] before filing a chargeback.
Unauthorized chargebacks may result in account suspension. If a chargeback is issued without prior communication, we reserve the right to dispute it with evidence of service delivery.
4. Cancellation Policy
For subscription-based services, cancellations must be requested at least 5 days before the renewal date to avoid automatic charges.
To cancel a service, please: Email us at [info@izofis.us] with your order details.
Use the cancellation option in your customer dashboard (if available).
Once canceled, access to the service will be revoked at the end of the billing cycle, and no partial refunds will be issued.
5. Legal & Export Restrictions
Our services comply with all applicable laws and regulations. However, we do not provide CRM software or advertising services to countries subject to international sanctions or trade restrictions.
Customers are responsible for ensuring compliance with their local laws before purchasing our services.
We DO NOT support transactions from:
Countries under U.S. or EU trade embargoes.
Individuals/entities on international sanctions lists.
If you are unsure whether our services are available in your region, please contact us before making a purchase.
6. Promotions & Discounts Terms
From time to time, we may offer discounts, promotions, or special deals. The following terms apply:
Promotions are valid for a limited time only and cannot be combined with other discounts.
Promotional discounts apply to new customers only unless stated otherwise.
We reserve the right to modify or cancel promotions at any time.
If a promotion requires a promo code, it must be entered at checkout. Discounts cannot be applied retroactively.
For any questions regarding promotions, contact us at [info@izofis.us].
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